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Course Overview

Course Quality Rating


Course Description

This course provided by NACCHO and may require a secondary registration and/or login.

This module is provided by the National Association of County & City Health Officials (NACCHO). You will need to email [email protected] for a free download of this webinar.

During this 90-minute webinar, Jack Moran from the Public Health Foundation provides a foundation for QI efforts in LHDs. This presentation covers the importance of team building and communication plans in the context of QI and expands on each phase of the Plan-Do-Check-Act (PDCA) cycle.

Click the LAUNCH button below to start or be taken to the course.

Target Audience

This course is designed for Local Public Health Department staff.

Learning Objectives

  1. Identify two reasons to tend to team building and team work in QI efforts
  2. Describe the importance of a communications plan regarding QI efforts
  3. Understand the PDCA cycle Understand the importance of measurable objectives in a QI process

COL Competencies/COL Tier(s)

  1. 2A.11 (Tier 1): Applies strategies for continuous quality improvement
  2. 2B.12 (Tier 2): Implements strategies for continuous quality improvement 2
  3. C13 (Tier 3): Develops strategies for continuous quality improvement

Professional/Disciplinary Competencies

Community Health Center Core Competency Model (CHCM)

  1. Q1: Develop team structures and required systems regarding customer service and continuous quality improvement.
  2. Q4: Teach quality improvement model to employees and assure that they utilize continuous quality improvement tools.


Archived Webinar

Credit /CEU



1.5 hrs.


This webinar will require QuickTime compatibility

You can download QuickTime here:

Course Publication Date


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